Free and open source
Client IT documentation, ticketing and billing
Everything about your clients, their tickets and their invoices, in one place. Built for MSPs by people who run one. Host it yourself for free, or let us host it for you.
Or let us run it: hosted ITFlow from $60 a month, 2 technicians included.
- Free and open source
- Your server or ours
- No per-technician fees to self-host
- Built by people who run MSPs
Everything an MSP runs on
Documentation, tickets, billing and the books share one database, so each part knows what the others know.
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Client documentation
Contacts, locations, assets, networks, licenses, domains and documents, organized by client and linked together.
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Support tickets
Email to ticket, priorities, SLAs with business hours, templates, recurring tickets and a board view.
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Invoicing
Quotes, invoices and recurring invoices, with reminders, statements and online payment through Stripe.
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Password management
An encrypted vault for client passwords, with 2FA codes, rotation reminders and secure share links.
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Client portal
Clients open and follow their tickets, see invoices and quotes, pay online and look up their devices.
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Accounting
Income, expenses, bank accounts and reconciliation, budgets, and profit and loss.
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Calendar
Scheduled tickets, maintenance windows and renewals, with feeds for Google, Outlook and Nextcloud.
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Bulk email
Maintenance notices, outage updates and announcements to your clients' contacts.
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Leads
Track prospects as leads, and turn them into clients when they sign.
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REST API
Connect your RMM, CRM and scripts, with API keys that can be limited to one client.
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AI, if you want it
Draft replies and sum up tickets with the provider you choose, or a model on your own hardware. Off until you turn it on.
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Modular
Turn off what you don't use. Roles, two-factor sign-in and an audit log look after the rest.
ITFlow in action
Follow one ticket from the inbox to the bank. Every step happens in the same place, so nothing gets typed twice.
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Mail to your support address turns into tickets, matched to the client and the contact who sent it. Work them as a list or a board, with SLA timers, priorities and who has what.
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Contacts, sites, assets, networks, passwords, licenses and documents sit under the client, with what needs attention at the top.
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Reply to the client or leave internal notes, log time as you go, and keep the asset, contact and site beside the conversation.
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Time, expenses and hardware go onto invoices at the client's rate. Recurring invoices count users and devices for you each month.
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Clients see their tickets, invoices and devices in the portal, pay by card, and can save a card for autopay.
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Income, expenses and profit by month, what each client is worth, what is owed and what is still unbilled.
Get started
Three ways in, and every one is the whole of ITFlow.
Host it yourself
Free
Install it on any Linux server with PHP and MariaDB, or run the Docker image. Every feature, as many technicians as you like.
- All of ITFlow, no paid tier
- Your data stays on your server
- Help from the community forum
Hosted ITFlow
$60a month
2 technicians included, then $25 a month for each one after that.
Your own ITFlow, run by the people who build it. We keep it updated and backed up.
- Your own instance, not a shared one
- Nightly backups
- Updates applied for you, security fixes straight away
- Your own domain, or a free itflow.app address
- Unlimited clients and portal contacts
- Help from the ITFlow team
Try the demo
Click around a live ITFlow with sample clients. Nothing to install.
Works on your phone too, for you and for your clients.
Kept free by its sponsors
ITFlow has no paid edition. These companies help pay for its development.
- PittPC
- CompuMatter
- F1 for HELP
Sponsor ITFlow
Back the software your MSP runs on, and put your name in front of the people who use it.
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Forum User Sponsor
$60a month
- Your name listed as a sponsor on the ITFlow forum
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GitHub Company Sponsor
$120a month
- Everything in Forum User Sponsor
- Your company in the ITFlow GitHub README
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Website Company Sponsor
$200a month
- Everything in GitHub Company Sponsor
- Your logo and link on itflow.org
- Your name in the itflow.org footer
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Name Your Price
$200+a month
- Everything in Website Company Sponsor
- You choose the monthly amount
Built inside a working MSP
ITFlow started as the tool one MSP needed and couldn't find. It is still built by people who use it every day.
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2018
An open-source MSP
An MSP built on open-source software needs a system to run on, and starts writing ITFlow.
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March 2019
On GitHub
The code is published for anyone to use, change and improve.
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May 2021
The team grows
Marcus and Andrei join the development team.
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April 2023
300 stars
More than 300 stars on GitHub, and work begins toward a stable release.
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January 2025
Stable releases
ITFlow moves to regular stable releases.